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Returns and Exchanges

Diva K Cosmetics is committed to providing quality products to our customers. While we hope that you are always satisfied with your purchase, we understand there are times that you may need to return or exchange a product. If you do need to return your product please review the information below.


 

  • Returns must be made within 20 days of your receipt date for a refund.
  • Product must be in its original, unopened, and unused condition.
  • We regret that we do not refund original shipping costs with returns.
  • Please attach note with the reason for your return.
  • Please mail your Diva K Cosmetic product return to:

Diva K Cosmetics

Attn: Kaylee Demmer

464 Tannin Ct

Dubuque, Iowa 52003


 

  • You will be responsible for the return shipping and handling charges, which will not be refunded, unless you have received damaged merchandise (see Damaged Products Policy)
  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned product and we are not responsible for lost packages.
  • All returns will be credited to the original credit card used at the time of purchase.
  • Returns will be processed within 1-2 weeks of the office receiving your purchase.
  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
  • Please do not mail any packages C.O.D., as they will not be accepted.

Only items purchased from www.divakcosmetics.com may be accepted for a return/exchange.

Please contact customer service with any questions by email at: divakcosmetics@gmail.com or by phone at 515.444.5754. (Monday-Saturday 10 am-7 pm.)

Please note: Empty containers will not be accepted at our office.

 

Damaged Products Policy 

If you receive a product that is broken or damaged, you may contact Kaylee within 20 days for a replacement. Items will not be replaced after 20 days.

If you received a damaged product please contact Kaylee via email at divakcosmetics@gmail.com or by phone at 515.444.5754 (Mon-Sat 10am to 7 CST) and will respond with the appropriate return and/or exchange instructions.

 

Exchange Policy

Diva K Cosmetics is happy to exchange any product that is defective, damaged, or unused. If you need to exchange your product, please review the information below.

 

  • We accept exchanges on items purchased on divakcosmetics.com for up to 20 days after the original purchase.
  • Please enclose the product you wish to exchange and your receipt. On the receipt, please write instructions on what item(s) to exchange.
  • If there is a difference in cost with the exchange, Kaylee will reach out to you with further information.
  • You will be responsible for the return shipping and handling charges, which will not be refunded.
  • Please ship your enchange to us via a prepaid package:

 

Diva K Cosmetics

Attn: Kaylee Demmer

464 Tannin Ct

Dubuque, Iowa 52003

 

Please contact Kaylee at with any questions by email at divakcosmetics@gmail.com or by phone at 515.444.5754. (Mon-Sat 10am-7pm)

 

Please note: Empty containers cannot be accepted for exchange.

 

 

Privacy Policy

 

Protecting your private information is our priority. This Statement of Privacy applies to www.divakcosmetics.com and Diva K Cosmetics and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Diva K Cosmetics include www.divakcosmetics.com. The Diva K Cosmetics website is a ecommerce site. By using the Diva K Cosmetics website, you consent to the data practices described in this statement.

 

Collection of your Personal Information

 

In order to better provide you with products and services offered on our Site, Diva K Cosmetics may collect personally identifiable information, such as your:

 

  • -  First and Last Name
  • -  Mailing Address
  • -  E-mail Address
  • -  Phone Number

 

If you purchase Diva K Cosmetics's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

 

Diva K Cosmetics may also collect anonymous demographic information, which is not unique to you, such as your:

 

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

 

Use of your Personal Information

 

Diva K Cosmetics collects and uses your personal information to operate its website(s) and deliver the services you have requested.

 

Diva K Cosmetics may also use your personally identifiable information to inform you of other products or services available from Diva K Cosmetics and its affiliates.

 

Sharing Information with Third Parties

 

Diva K Cosmetics does not sell, rent or lease its customer lists to third parties.

 

Diva K Cosmetics may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Diva K Cosmetics, and they are required to maintain the confidentiality of your information.

 

Diva K Cosmetics may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Diva K Cosmetics or the site; (b) protect and defend the rights or property of Diva K Cosmetics; and/or (c) act under exigent circumstances to protect the personal safety of users of Diva K Cosmetics, or the public.

 

Tracking User Behavior

 

Diva K Cosmetics may keep track of the websites and pages our users visit within Diva K Cosmetics, in order to determine what Diva K Cosmetics services are the most popular. This data is used to deliver customized content and advertising within Diva K Cosmetics to customers whose behavior indicates that they are interested in a particular subject area.

 

Automatically Collected Information

 

Information about your computer hardware and software may be automatically collected by Diva K Cosmetics. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Diva K Cosmetics website.

 

Children Under Thirteen

 

Diva K Cosmetics does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

 

E-mail Communications

 

From time to time, Diva K Cosmetics may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

 

If you would like to stop receiving marketing or promotional communications via email from Diva K Cosmetics, you may opt out of such communications by _________________.

 

Changes to this Statement

 

Diva K Cosmetics reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

 

Contact Information

 

Diva K Cosmetics welcomes your questions or comments regarding this Statement of Privacy. If you believe that Diva K Cosmetics has not adhered to this Statement, please contact Diva K Cosmetics at:

 

Diva K Cosmetics
3080 Cedar Crest Ct #104 Dubuque, Iowa 52003

 

Email Address: divakcosmetics@gmail.com

 

Telephone number: 515-444-5754

 

Effective as of May 03, 2020

 

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